If you would like to exchange an item, you may return the item by mail and request a replacement item. Depending on the cost of the replacement item, your credit card will be charged or credited for the difference. Shipping costs may vary for replacement items. For details, contact our Mail Order Department toll free at (800) 352-1733. Enclose a copy of your invoice/receipt with the items to be returned and ship to the address listed below. Print a copy of your Order Confirmation email or the final page of your Online Order Confirmation to use as your invoice/receipt. Shipping fees are non refundable.

If you are unhappy with any item please notify us within 30 days of the date you received your order. We will replace the item, refund your purchase, or credit your charge card. Enclose a copy of your invoice/receipt with the items to be returned and ship to the address listed below. Print a copy of your Order Confirmation email or the final page of your Online Order Confirmation to use as your invoice/receipt. Shipping fees are non refundable.

Only items shown on the website can be purchased online. Simply click on the product you wish to buy, specify any needed information (i.e. size, color) and click ADD TO BAG. You may continue shopping if you like at this point. Any time you would like to view the items in your shopping cart, click the OPEN BAG button located on the left navigation. When you are ready to purchase your items, click on the PROCEED TO CHECK OUT icon located in your Shopping Bag. If you would like to inquire about ordering any products not shown on the website, please call our Mail Order Department toll free at (800) 352-1733.

You will receive a free UO Duck Store catalog when you subscribe to our mailing list. To subscribe online, CLICK HERE. You can also call our Mail Order Department toll free at (800) 352-1733. The catalog provides you with full-color glossy photos of our products, an order form and the mailing address of the Mail Order Department.

Any of the products shown online or in the catalog may be ordered by phone. Place your order with our Mail Order Department toll free at (800) 352-1733. They will start your order and bill your credit card.

Any of the products shown in the catalog may be order by fax. Make sure to include name, address, zip, phone, item number(s), color, size, quantity, shipping & payment information. Fax your order to our Mail Order Department at (541) 346-3516. They will start your order and bill your credit card.